The hospitality industry requires constant attraction paid to the customers. One important detail about this industry I have learned is the focus on employee relations. Kimpton hotels for example puts their employees before the customer on the ladder of importance. This is rare in this industry, but it has helped Kimpton hotels rise to the top in customer reviews.
-Zack Cooper (who interviewed people for a job on his first day!)
-Zack Cooper (who interviewed people for a job on his first day!)
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